FAQs
General Questions
What types of products do you offer?
We specialize in high-quality products, including bird feeders, birdhouses, outdoor furniture, and accessories. Our products are designed for durability, sustainability, and functionality.
Do you offer customized or private label products?
We provide customization options, including private labeling and custom branding, to help your business stand out. Contact us for details on bulk orders and customization.
Ordering & Pricing
How can I place a wholesale order?
To place a wholesale order, simply register for a B2B account on our website. Once approved, you can browse our catalog, view pricing, and place orders online.
What are the minimum order quantities (MOQs)?
Our MOQs vary by product. Please check individual product pages or contact our team for more details. We strive to accommodate businesses of all sizes.
What payment methods do you accept?
We accept major credit cards, bank transfers, and business checks. Net 30 payment terms may be available for qualified accounts.
How do I pay my invoice?
Once your invoice is ready, you will receive an email from accounting@birdschoice.com. There will be a link to pay directly via Click2Pay. No payments are made on the backyardnatureproducts.com website.
Shipping & Delivery
How long does it take to process and ship an order?
Processing times vary based on order size and product availability. Most standard orders ship within 2-5 business days. Drop ship orders are shipped in 1-2 days.
Do you ship internationally?
Yes, we ship to Canada. Shipping costs and delivery times vary based on destination and order size.
Returns & Warranty
What is your return policy?
We accept returns on defective or damaged products within 5 business days of delivery. Please contact us to initiate a return authorization.
Partnership & Support
How can I become a reseller?
We’re always looking for new partners. Fill out our wholesale request form on our website, and we will follow up with next steps.
Do you offer marketing support for retailers?
We provide marketing materials, product images, and promotional support to help our retailers drive sales.
Who do I contact for customer support?
Our dedicated B2B support team is available to assist you. Reach out via email at info@backyardnatureproducts.com or call us at (800) 817-8833 ext. 208 during business hours.