Important: Invoice Status on Website May Not Reflect Recent Payments

Dear Valued Partner, We want to make you aware of an issue affecting the invoice status display on our website. At this time, invoices may incorrectly show as past due even if they have already been paid.

We understand this may cause confusion and sincerely apologize. For the most accurate, real-time invoice information, please continue to reference the Click2Pay link provided in the invoice emails from our Accounting team. Click2Pay is our trusted payment platform and will always reflect the correct status of your open and past invoices, including any recent payments.

What You Need to Know:

  • Website invoice statuses may not be current.
  • Please rely on the Click2Pay link in your invoice email for up-to-date information and payment processing. 
  • Our website provider is actively working to resolve this display issue.

See the example below:

 

We appreciate your patience as we work to correct this and ensure a seamless experience.

The Backyard Nature Products Team

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